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'Man up' to bad recruitment
Posted Thu 20 August 2009 @ 2:56 p.m. by Megan Lacy
Recruitment is one of the hardest things to get right. You can spend hours recruiting and have so many pieces of the puzzle - you can do assessment centres, three interviews, complete personality and competencies testing, and then do more screening and reference checks, and then finally call on all your wisdom and... >> more
Categories: Leadership | Lifestyle | Profile
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Laws of customer experience... easily explained
Posted Fri 14 August 2009 @ 12:10 p.m. by Megan Lacy
I always take time to research looking for great articles and interesting topics, and found a link this week to a free article that is worthy of a blog. It is a nice compact read and gets to the point quickly.It’s called "Six laws of customer experience" written by Bruce Temkin who is the vice president and principal... >> more
Categories: Leadership | Lifestyle | Profile
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ASB Contact Centres part in the Big Night In
Posted Mon 10 August 2009 @ 2:40 p.m. by Megan Lacy
I was pleasantly surprised and got all excited on Saturday night when I sat down with my daughter to watch the Big Night In. Part of this excitement was due to the fact that the show included cutting across to the ASB contact centre which was taking calls. I was thinking that is so cool for ASB, the... >> more
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