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Live Ambassador for your website.
Posted Fri 26 June 2009 @ 10:09 a.m. by Megan Lacy
I love new to see the lastest and greatest technology and as a customer I like to see whether it will hold my attention. I must say 'Live Ambassador' technolgy did that. I couldn't stop staring, and thinking: "Wow, that's smart".Live Ambassador is a live interactive tool which includes a real person who walks... >> more
Categories: Profile | Technology | Vendors
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'Hello, how are you today?'
Posted Thu 18 June 2009 @ 2:02 p.m. by Megan Lacy
I received some interesting feedback from a TUANZ member a while back about why contact centre staff say ‘Hello, how are you today?’ when making an outbound call. This member believes nobody making a genuine call ever uses those words. Since I am a hard customer to please when I receive these types of calls and... >> more
Categories: Leadership | Lifestyle | Profile
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Nortel Contact Centre luncheon
Posted Thu 11 June 2009 @ 1:55 p.m. by Megan Lacy
I attended the last two Nortel Contact Centre Luncheons in Hamilton and Auckland last week. Luckily I knew after the Hamilton session that I had the opportunity to listen to it again in Auckland as there was a lot of information given in speaker Darren Leffler's presentation and as much as I scribbled notes, I knew I could... >> more
Categories: Events | Leadership | Technology | Vendors