TUANZ - Telecomunications Users Association Of New Zealand

TUANZ - Telecommunications Users Association of New Zealand

Search website

Home > Blogs > Mouthpiece

Posted Fri 26 June 2009 @ 10:09 a.m. by Megan

I love new to see the lastest and greatest technology and as a customer I like to see whether it will hold my attention. I must say 'Live Ambassador' technolgy did that. I couldn't stop staring, and thinking: "Wow, that's smart".Live Ambassador is a live interactive tool which includes a real person who walks and talks visitors through a company’s website, directs them around it and making it easier to do business.Developed by New Zealand IT company, Genesis Interactive, Live Ambassador...

Categories: Profile | Technology | Vendors

Comments (1)

'Hello, how are you today?'

Posted Thu 18 June 2009 @ 2:02 p.m. by Megan

I received some interesting feedback from a TUANZ member a while back about why contact centre staff say ‘Hello, how are you today?’ when making an outbound call. This member believes nobody making a genuine call ever uses those words. Since I am a hard customer to please when I receive these types of calls and we are talking about the full scripted ‘How are you today?’ (pause, next paragraph on script), I am going to agree with this comment.I tend to tense up, as soon as I answer...

Categories: Leadership | Lifestyle | Profile

Comments (1)

Nortel Contact Centre luncheon

Posted Thu 11 June 2009 @ 1:55 p.m. by Megan

I attended the last two Nortel Contact Centre Luncheons in Hamilton and Auckland last week. Luckily I knew after the Hamilton session that I had the opportunity to listen to it again in Auckland as there was a lot of information given in speaker Darren Leffler's presentation and as much as I scribbled notes, I knew I could still take in more.Entitled Communications Enablement, this was a presentation I would have insisted my general manager to attend - if I was still working for one. This would...

Categories: Events | Leadership | Technology | Vendors

Comments (1)

Avaya buys Agile Software

Posted Wed 3 June 2009 @ 2:07 p.m. by Megan

This is another good story for a New Zealand company... Agile Software has been aquired by Avaya. Agile has been providing contact centre software technology for Avaya globally and has been seen as a world class software developer. The software is used by Avaya currently under OEM license in 84 countries and has 3,000 customers. Agile has always been known as a key partner in the local market for Avaya and has been a major part of Avaya’s new contact centre mid-market expansion. Keeping...

Categories: Lifestyle | Profile

Comments (0)

Nortel Asia gives its take on unified comms

Posted Wed 3 June 2009 @ 12:48 p.m. by Ernie

Nortel Asia is running around New Zealand this week giving its take on unified communications. Speaker Darren Leffler, a veteran of the TUANZ circuit, hails from Sydney, and is accompanied by colleague Steve Harris from Melbourne. There are a lot of messages in Leffler’s presentation which I found rich in insight. To me it lifted the case for unified communications to a new level. Check here for more on UC. He talked a lot about the notion of “human latency” – the delays caused by people’s unavailability...

Comments (0)

		5 Records Found, Viewing Page 1 of 1