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Contact Centre profile - Dunedin City Council
Posted Thu 28 May 2009 @ 1:46 p.m. by Megan Lacy
When I was down in the beautiful south earlier this year, I was lucky enough to visit the Dunedin City Council Contact Centre and was hosted by William Robertson, who is the manager of the council's Customer Services Agency. This means he looks after the contact centre, the front reception area, and any other customer... >> more
Categories: Lifestyle | Profile
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Do we have to tell customer that we are recording their calls?
Posted Thu 21 May 2009 @ 1:13 p.m. by Megan Lacy
I get emails every once and a while about this topic and it’s got to a point where we need this cleared up. So I’m putting my neck on the line and starting the discussion with my take on it all.
One contact centre manager works from the guidelines that the privacy laws only require one party to be aware that calls are... >> more
Categories: Leadership | Lifestyle | Recruitment and HR
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New date for TUANZ Contact Centre Awards
Posted Fri 15 May 2009 @ 3:15 p.m. by Louis van Wyk
The date of the 2009 TUANZ Contact Centre Awards has been changed to allow us more time to bring you a high-quality event.
The awards will now take place on Thursday, 22 October 2009 and entries will now open on Monday, 13 July.
There has been no change to the award categories and the event will still be held at the Hilton... >> more
Categories: Events