TUANZ - Telecomunications Users Association Of New Zealand

TUANZ - Telecommunications Users Association of New Zealand

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Resource Library - another benefit for TUANZ members

Posted Thu 30 April 2009 @ 2:17 p.m. by Megan

Since creating our Contact Centre Resource Library in the middle of last year, it has grown into a hub of valuable information. With all the information and links that gathered we have decided to make this a TUANZ members-only resource. We are committed to looking after and providing information to our contact centre section of our membership and will continue to grow the Resource Library. This is another great example of the benefits of being a TUANZ member. If you...

Categories: Profile

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Contact Centre Awards 2009 - An important update

Posted Fri 24 April 2009 @ 10:08 a.m. by Megan

Excitement is running high as we countdown to the 2009 TUANZ Contact Centre Awards and we are delighted to announce the award categories and key dates. We have been busy working with the IDC team through the details of the awards. There is a lot of interest in the awards once again, and we are delighted to now share these details with you.We have changed some of the award categories and added a new Supreme Award – Overall Contact Centre Award 2009.The categories for the TUANZ Contact Centre...

Categories: Events | Profile

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TV3's report on India's call centres

Posted Wed 15 April 2009 @ 10:55 a.m. by Megan

If you missed it last night, Campbell live did a segment on the secret world of call centres in India. I watched it this morning trying to work out what they were trying to achieve. And I don’t mean the Campbell live report; no I’m talking about Infosys. They showed the wonderful outside grounds or cosmetic things for their call centre business but didn’t show the heart or inside the buildings.I am wondering why Campbell Live wasn’t allowed in the buildings? Giving no access...

Categories: Events | International | Profile

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Contact Centre Awards 2009 - book it in your diaries

Posted Tue 7 April 2009 @ 2:52 p.m. by Megan

The great news for this week is the partnership created between TUANZ and IDC that ensures the TUANZ Contact Centre Awards for 2009 are happening. The partnership will ensure that the awards will be more accessible to members and maintain its high standards. Book 18 August 2009 in your diaries NOW. With the current climate, TUANZ understands the importance to continue with the awards to give the industry a focus and process for centres to be judged or benchmark themselves against...

Categories: Events | Profile

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Mirrors in centres - a vanity or service tool?

Posted Thu 2 April 2009 @ 11:27 a.m. by Megan

I received an emailed recently from a contact centre manager who has been advised to supply each staff member with mirrors. It was recommended they they install a small mirror at each desk in the contact centre to encourage staff to smile and therefore project a friendlier tone of voice. Should they do it or not?I remember seeing this in a centre I came into, it was in its final stages and staff had either broken them or thrown them into the drawers. I don’t know whether they were given...

Categories: Events | Leadership | Lifestyle

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