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So many ideas - it's all about sharing...
Posted Thu 26 March 2009 @ 1:34 p.m. by Megan Lacy
It’s all done, the kilo of ideas from the contact centre Survival Through People & Processes sessions have been transferred into a document and are ready to be distributed to all the attendees in the next day or so. Even as I worked my way through the flip charts, there were still ideas and tips that I had missed... >> more
Categories: Events | Profile
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ANZ to increase Wellington Call Centre headcount
Posted Wed 25 March 2009 @ 4:03 p.m. by Louis van Wyk
ANZ’s announcement yesterday that it will increase headcount in its Wellington call centre must be great news to the call centre industry in the city.
The bank plans to shift 100 jobs from its Melbourne call centre to Wellington to gain better efficiencies and to adapt to changes in banking. Part of that solution is... >> more
Categories: International | Leadership | Recruitment and HR
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Wow... a kilo of ideas and tips
Posted Fri 20 March 2009 @ 2:15 p.m. by Megan Lacy
I’m back in my home town after a wonderful tour of the main centres presenting the ideas and tips on how to survive the recession. I had a great time and many laughs along the way; I got to catch up with old friends and meet some new people to the TUANZ sessions or the contact centre industry. I now have an extra kilo of... >> more
Categories: Events