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Great News for PlunketLine
Posted Thu 26 February 2009 @ 10:54 a.m. by Megan Lacy
The announcement from the Health Minister yesterday must have been pleasant relief for the staff who manage and work in the PlunketLine 0800 Call Centre. Currently the PlunketLine service is delivered by a team of nurses that are available for 17 hours a day, but now will be able to extend their hours of operation to 24... >> more
Categories: Events | Leadership | Lifestyle | Profile
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Do you want an outsourcing company?
Posted Thu 19 February 2009 @ 3:12 p.m. by Megan Lacy
Over the Christmas break I had an enquiry from a business looking for outsourcing contact centres in New Zealand. This business wanted to utilise the services of an outbound outsourcing company to sell its products. But it was struggling to find these companies and had no idea where to start. Luckily TUANZ... >> more
Categories: Events | International | Leadership
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Audio conferencing & mobile charges
Posted Thu 19 February 2009 @ 11:13 a.m. by Megan Lacy
Why, must I have to learn my lesson over and over again, yes, perhaps, it’s because I’m a slow learner, but once again as the end user I have been charged what I perceive an over inflated amount to use my mobile as my method of communication. Why does it cost me $40.77 to dial into and participate in an audio conferencing... >> more
Categories: Leadership | Lifestyle