TUANZ - Telecomunications Users Association Of New Zealand

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Posted Thu 26 February 2009 @ 10:54 a.m. by Megan

The announcement from the Health Minister yesterday must have been pleasant relief for the staff who manage and work in the PlunketLine 0800 Call Centre. Currently the PlunketLine service is delivered by a team of nurses that are available for 17 hours a day, but now will be able to extend their hours of operation to 24 hours, 7 days a week. The Government has said they will fully fund the PlunketLine for the next few years.This is great news for new mothers and for the call...

Categories: Events | Leadership | Lifestyle | Profile

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Do you want an outsourcing company?

Posted Thu 19 February 2009 @ 3:12 p.m. by Megan

Over the Christmas break I had an enquiry from a business looking for outsourcing contact centres in New Zealand. This business wanted to utilise the services of an outbound outsourcing company to sell its products. But it was struggling to find these companies and had no idea where to start. Luckily TUANZ was able to help them out and steer them in the right direction with the help of the Contact Centre Committee. This gave us the idea to have this information in our...

Categories: Events | International | Leadership

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Audio conferencing & mobile charges

Posted Thu 19 February 2009 @ 11:13 a.m. by Megan

Why, must I have to learn my lesson over and over again, yes, perhaps, it’s because I’m a slow learner, but once again as the end user I have been charged what I perceive an over inflated amount to use my mobile as my method of communication. Why does it cost me $40.77 to dial into and participate in an audio conferencing call just because I was on my mobile! Help me understand, Telecommunication providers why?I’m grumpy because I used the service and at no time was I reminded of the...

Categories: Leadership | Lifestyle

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A service pause with Telecom Broadband

Posted Wed 11 February 2009 @ 1:20 p.m. by Megan

I was already on edge last Wednesday, with getting my work completed effectively and efficiently without procrastinating, when the wheels fell off and my service pause with Telecom Boradband began.Keeping in mind I’m an ex-Telecom employee my loyalty runs deep and I have always remained a firm customer, with landline, mobile, broadband to name a few services. It takes a lot to rattle my loyalty.Then it happened, one minute I had a broadband connection and then the next, nothing…. No big deal,...

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RIP, Grant Casci

Posted Mon 9 February 2009 @ 9:06 p.m. by Ernie

Last week Megan blogged about the sad and very untimely death of Grant Casci, well known contact centre expert from Teleconsultants. Several TUANZ members have since added comments to that posting.Grant's funeral was held in Auckland today. I was committed to be in Wellington and couldn't go, but my TUANZ colleague Sophie Czurajewski went on my behalf. Having arrived home a few minutes ago I texted Sophie to thank her for going and to see how it had gone. Here are Sophs' own words in reply:"Funeral...

Categories: Leadership | Profile

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The future of Telecom's Contact Centres

Posted Wed 4 February 2009 @ 9:14 p.m. by Megan

I was pleasantly surprised this morning, when I first heard Telecom's media release that they were going to retain their Hamilton 123 Contact Centre, it was wonderful news and it’s great to see that Telecom has taken customer feedback on board about the level of customer service received when being answered offshore. The 123 Contact Centres are set up for residential customers and ‘we’ should never have to have the added frustration of having to speak to foreign staff, when we are wanting to...

Categories: Leadership | Profile

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Really sad news...

Posted Wed 4 February 2009 @ 11:42 a.m. by Megan

We have received the sad news that Grant Casci from Teleconsultants Ltd, passed away suddenly at his home yesterday.Grant was part of the TUANZ team for a period of time last year as a consultant, working on our Resource Library in our Contact Centre Section. Grant was a well respected and well known colleague in the Contact Centre profession and he will be sadly missed. TUANZ staff would like to send their condolences to his work colleagues and his family at this time.

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