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Internet addiction in Contact Centres
Posted Thu 11 December 2008 @ 3:36 p.m. by Megan Lacy
Do I dare to blog about this? How much time does a Contact Centre lose daily, weekly to the internet addiction? Am I over reacting? Has anyone done at research on this? I believe there is reason to be concerned. I bet every centre at one time or another have performance managed a staff member due to high internet use. I... >> more
Categories: Lifestyle | Technology
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A new way to audit your Centre?
Posted Thu 4 December 2008 @ 4:37 p.m. by Megan Lacy
Curiosity got the better of me this week, and I had to find out what this new contact centre audit tool was all about. New Zealand based business Customer Services Audit are promoting their new Snapshotz software that is specifically design for contact centres.How do you benchmark your Contact Centre and/or perform a full... >> more
Categories: Benchmarking | Profile | Technology | Vendors