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Manawatu Contact Centre Cluster do it again...

Posted Thu 27 November 2008 @ 7:34 p.m. by Megan

In their 3rd year of holding their own regional Contact Centre Awards, the Manawatu Contact Centre Cluster celebrated on Friday 15th November with their Awards evening in Palmerston North. With 310 people in attendance, the night was hosted by TV3’s Hamish McKay and the guests danced the night away to The Mermaids.People, who attended from outside the region, talk about the fantastic buzz that was created during the awards ceremony, and how all the finalists were passionate about ...

Categories: Events | Leadership | Lifestyle | Profile

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Speech Recognition-Don't make me talk to the automated person...

Posted Thu 20 November 2008 @ 1:22 p.m. by Megan

I was out to dinner with small but successful business the other night and the conversation got on to contact centre’s that have speech recognition as part of their service option when calling. And the most disappointing thing was that there were no ‘happy’ service stories with the technology during the evening. One story was of a genuine cough during the call and the next thing this person was transferred to another area as it ‘recognisied’ a cough as a word. I know this is might be an extreme...

Categories: Benchmarking | Leadership | Lifestyle | Technology

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Who is Garry Jones?

Posted Thu 13 November 2008 @ 3:22 p.m. by Megan

Ernie had the pleasure of introducing Garry Jones as our new TUANZ Contact Centre Committee Chairperson back in September 2008. For such an important role, TUANZ has asked Garry to introduce himself and give the members an understanding of where he has come from and what his objectives are as the new Chairperson.Garry has been a contact centre professional for the last decade and is currently the Contact Centre Manager for iinet. Garry has had a taste of all the key roles within...

Categories: Events | Leadership | Profile

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Egypt, Award Winners of the UK Outsourcing Destination 2008

Posted Thu 6 November 2008 @ 2:03 p.m. by Megan

Egypt was awarded the Outsourcing Destination of the Year 2008 at the UK National Outsourcing Association Award night held in London. The Award night was at the end of October and attended by over 350 executives and outsourcing professionals. It's interesting news and it takes me back to our TUANZ Contact Centre Conference where we had Andrea Midgen from Vodafone NZ talk us through the benefits and reasons behind Vodafone's decision to go offshore for their outsourcing provider. ...

Categories: International | Profile

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