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Manawatu Contact Centre Cluster do it again...
Posted Thu 27 November 2008 @ 7:34 p.m. by Megan Lacy
In their 3rd year of holding their own regional Contact Centre Awards, the Manawatu Contact Centre Cluster celebrated on Friday 15th November with their Awards evening in Palmerston North. With 310 people in attendance, the night was hosted by TV3’s Hamish McKay and the guests danced the night away to The Mermaids.People,... >> more
Categories: Events | Leadership | Lifestyle | Profile
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Speech Recognition-Don't make me talk to the automated person...
Posted Thu 20 November 2008 @ 1:22 p.m. by Megan Lacy
I was out to dinner with small but successful business the other night and the conversation got on to contact centre’s that have speech recognition as part of their service option when calling. And the most disappointing thing was that there were no ‘happy’ service stories with the technology during the evening.
One story... >> more
Categories: Benchmarking | Leadership | Lifestyle | Technology
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Who is Garry Jones?
Posted Thu 13 November 2008 @ 3:22 p.m. by Megan Lacy
Ernie had the pleasure of introducing Garry Jones as our new TUANZ Contact Centre Committee Chairperson back in September 2008. For such an important role, TUANZ has asked Garry to introduce himself and give the members an understanding of where he has come from and what his objectives are as the new Chairperson.Garry... >> more
Categories: Events | Leadership | Profile