Subscribe To RSSRSS
  • Manawatu Contact Centre Cluster do it again...

    In their 3rd year of holding their own regional Contact Centre Awards, the Manawatu Contact Centre Cluster celebrated on Friday 15th November with their Awards evening in Palmerston North.  With 310 people in attendance, the night was hosted by TV3’s Hamish McKay and the guests danced the night away to The Mermaids.People,... >> more

    Categories: Events | Leadership | Lifestyle | Profile

    Comments (0)

  • Speech Recognition-Don't make me talk to the automated person...

    I was out to dinner with small but successful business the other night and the conversation got on to contact centre’s that have speech recognition as part of their service option when calling. And the most disappointing thing was that there were no ‘happy’ service stories with the technology during the evening. One story... >> more

    Categories: Benchmarking | Leadership | Lifestyle | Technology

    Comments (4)

  • Who is Garry Jones?

    Ernie had the pleasure of introducing Garry Jones as our new TUANZ Contact Centre Committee Chairperson back in September 2008.  For such an important role, TUANZ has asked Garry to introduce himself and give the members an understanding of where he has come from and what his objectives are as the new Chairperson.Garry... >> more

    Categories: Events | Leadership | Profile

    Comments (0)