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Are you looking for a Supplier or Vendor?
Posted Thu 30 October 2008 @ 6:45 p.m. by Megan Lacy
And you don’t know where to start? As a new Contact Centre Manager many years ago, I felt lost at times when I was looking for products and services and finding out what company did what!. Networking luncheons and the TUANZ Contact Centre Conferences were a great place to start. However I wanted a ‘place’ to go to... >> more
Categories: Events | Leadership | Lifestyle | Profile
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An interview with Sovereign, Contact Centre Award Winners 2008
Posted Thu 30 October 2008 @ 4:13 p.m. by Megan Lacy
We have another great interview from our Contact Centre Award Winners 2008. This week we are profiling Sovereign the winners of TUANZ Contact Centre of the Year 26-75 seats.
Sharron Botica, Head of Customer Services at Soveriegn, has shared her thoughts on the win and how it has reinforced to the staff that they are valued... >> more
Categories: Leadership | Lifestyle | Profile
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'Smile'...when you talk to me
Posted Wed 22 October 2008 @ 7:43 p.m. by Megan Lacy
We have heard it a hundred times, by trainers everywhere, in their training courses and seminars. Tone is everything over the phone, and you really can tell the difference over the phone when someone is unhappy.
Unfortunately, I have been on the end of some very unhappy representatives recently, but I still believe these... >> more
Categories: Leadership | Lifestyle | Profile | Recruitment and HR