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Networking, we need to continue doing it
Posted Wed 27 August 2008 @ 8:55 a.m. by Megan Lacy
Now that I’m on board with TUANZ, I have been sitting down, working through the Resource Library that has been created so far and wondering, how do I continue to make the library grow into a great resource available to Contact Centre Manager and Team Leaders.
Continue ‘Networking’ is one way. This makes me ask,... >> more
Categories: Events | Leadership
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Auckland After 5's
Posted Tue 19 August 2008 @ 2:18 p.m. by Megan Lacy
I had the pleasure of attending the Agile After 5’s which happened to be a breakfast this morning in Auckland. 200 people came along to the event and we heard from Steve Shaw.
One part of the presentation caught my attention. It was around the skills we are looking for in the Contact Centre space, in dealing with text and... >> more
Categories: Events
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Introducing Megan
Posted Tue 19 August 2008 @ 12:10 p.m. by Sarah Putt
Great news! Megan Lacy has just signed on as the TUANZ Contact Centre Section Editor. In addition to editing the section, she will be finding and writing new content and contributing to Mouthpiece.
Many of you will know Megan as she is a stalwart of the profession in New Zealand. Her last role was as the Contact Centre Manager... >> more
Categories: Leadership | Profile