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Hyperconnectivity, and Gen Y
Posted Mon 28 July 2008 @ 1:15 p.m. by Ernie Newman
Hyperconnectivity! Its a wonderful word and sums up beautifully the presentation being given at the TUANZ Contact Centre lunches this week.In one of the most thought provoking and engaging presentations for some time, Darren Leffler of Nortel in Australia told the audience at our bulging Christchurch venue today about the impact... >> more
Categories: Events | International | Technology | Vendors
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Outsourcing and TV3
Posted Fri 25 July 2008 @ 5:33 a.m. by Sarah Putt
Did anyone happen to catch the Campbell Live piece about outsourcing on TV3? It was prompted by a review of the KiwiShare in which the government suggests that certain core services such as the 123 service remain in New Zealand based contact centres.
Outsourcing is a contentious topic, and when it focused on the local scene,... >> more
Categories: International | Profile
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Do not call list - United Future wants legislation
Posted Wed 16 July 2008 @ 4:54 a.m. by Ernie Newman
As the election approaches and parties look around for differentiating issues, United Future has called for outbound telemarketing to be legislated through a national "do not call" list. This is despite the voluntary list that has been run for several years now by the Marketing Association.While there is no doubt telemarketers... >> more
Categories: International | Lifestyle | Technology