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Telemarketers the least trusted profession in NZ – Readers Digest
Posted Wed 25 June 2008 @ 4:45 p.m. by Sarah Putt
The Readers Digest has released its annual most trusted list and it’s not great news for you folk in outbound sales. Out of 40 professions, telemarketers came out rock bottom at 40th – below sex workers, politicians and real estate agents.The reason?
“‘They don’t appear to have the best interests of people at heart,’ says... >> more
Categories: Benchmarking | Profile
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We're all in sales now
Posted Mon 23 June 2008 @ 5:26 p.m. by Sarah Putt
I’m on the plane returning from a jam-packed Contact Centre Lunch in Christchurch. Any three of the speakers chosen by host Nick Egerton from UCMS could have held the room for 40 minutes, but together under the title ‘The Importance of Customer Interaction’ they presented a comprehensive session on this broad topic.Chris Price... >> more
Categories: Events | Recruitment and HR | Technology | Vendors
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Monitoring agents on the web – but where’s the trust?
Posted Tue 17 June 2008 @ 10:52 a.m. by Sarah Putt
Staff abusing their web privileges and wasting time on sites like Trademe and Facebook is a problem that plagues many contact centres. There is plenty of software out there that will monitor individual workstations, and I often get press releases emailed to me from companies advertising their solutions.
But the one I received... >> more
Categories: Leadership | Recruitment and HR | Technology | Vendors