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TUANZ Contact Centre Awards - finalists announced

Posted Thu 20 March 2008 @ 3:25 p.m. by Sarah

The finalists for the 2008 TUANZ Contact Centre Awards have been confirmed. Thanks to all those who took the time to enter the awards and good luck to all those who made the final. You can check out the list of finalists here.See you all at SkyCity in Auckland for the black-tie awards ceremony at the TUANZ Contact Centre Conference next month.

Categories: Events | Leadership | Profile | Recruitment and HR

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Hanging out with the Manawatu Contact Centre Cluster

Posted Wed 19 March 2008 @ 9:07 p.m. by Sarah

The Manawatu Contact Centre Cluster held their first meeting of the year today and I was lucky enough to be invited to make a presentation to the group. About 30 managers and team leaders were present from 9 centres around the Manawatu and lower North Island. It’s such a vibrant area for contact centres and I was left wondering how much of this is down to the fact that those who work in the region are committed to getting together on a semi-regular basis (about four times a year) and sharing...

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Outsourcing - on the way out?

Posted Tue 4 March 2008 @ 6:02 a.m. by Ernie

Has outsourcing had its day? Yes, according to a speaker I listened to a few days ago in London at the annual conference of TUANZ's sister group, the Communications Management Association.Bruce Everest, Emerging Technologies Director of Avaya, told his audience that businesses had come to recognise Customer Service representatives as "the eyes and ears of the business." He saw a real trend to move away from outsourcing and bring the contact centre back inside. "Gone are the days of outsourcing to...

Categories: Events | International

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