RSS
-
Why you need to enter the TUANZ Contact Centre Awards – and fast
Posted Thu 28 February 2008 @ 10:10 a.m. by Sarah Putt
There are just days left before entries to the TUANZ Contact Centre Awards close at 5pm on Monday March 3. These prestigious awards are the only ones in the country in which each entrant is carefully evaluated on a written submission and - if they make it to the second round - a two-hour visit to their contact centre.Which... >> more
Categories: Events | Leadership | Profile | Recruitment and HR
-
Great start to 2008 CC Networking Events
Posted Tue 26 February 2008 @ 8:46 a.m. by Sarah Putt
The TUANZ events programme had an excellent start to 2008 with a series of Contact Centre lunches hosted by UCMS in Christchurch, Wellington, Hamilton and Auckland last week.A sizable number of contact centre professionals turned out hear Nick Egerton (UCMS), Catrina Duff (Air New Zealand) and Giles Potter (Great Outcomes).... >> more
Categories: Events | Recruitment and HR
-
Offshoring of contact centres can be two-way
Posted Sun 24 February 2008 @ 12:09 p.m. by Ernie Newman
Two different stories about offshoring of contact centres hit my inbox this morning, and I happened to read one immediately after the other.First, the DomPost reports that Telecom is investigating replacing jobs in its Hamilton contact centre with outsourced roles in the Philippines. Second, finding outsourcing to... >> more
Categories: Benchmarking | Events | Lifestyle | Recruitment and HR