TUANZ - Telecomunications Users Association Of New Zealand

TUANZ - Telecommunications Users Association of New Zealand

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Megan Lacy appointed as new Contact Centre Committee Chair

Posted Thu 31 January 2008 @ 11:38 a.m. by Sarah

We're really pleased to announce that Megan Lacy, Contact Centre Manager for LIC, is our new TUANZ Contact Centre Commitee Chair. She has kindly agreed to introduce herself to Mouthpiece readers and to share her thoughts about the direction of both the committee and the contact centre profession:"For those of you who have not yet met me, my name is Megan Lacy and I am very much looking forward to meeting you in April at the Conference. I would like to congratulate Gay Reed-Barrance on her...

Categories: Events | Leadership | Profile

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Farewell to a fabulous Contact Centre Committee chair

Posted Fri 25 January 2008 @ 11:17 a.m. by Sarah

For the past two years Gay Reed-Barrance has led the TUANZ Contact Centre Committee, however due to a promotion at Amway she is moving to Australia next week. Her extensive knowledge and her passionate enthusiasm for both the Contact Centre profession and TUANZ will mean she will be sadly missed. On Wednesday TUANZ chief executive Ernie Newman and I met with Gay and asked her to reflect on her 16 years in New Zealand’s contact centre industry and her reasons for immigrating to Australia....

Categories: Profile

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Site visits return to Conference programme

Posted Thu 24 January 2008 @ 8:14 a.m. by Sarah

A popular feature of the TUANZ Contact Centre Conference in the past has been the organised visits to Auckland-based contact centres. We didn't run the tours last year, but there have been calls to bring them back for 2008.As always, we're open to the views of Mouthpiece readers. So if you there's a contact centre you'd like to visit, or if you manage an Auckland-based contact centre and would like to host a tour please email our Events Manager Leah Neels - leah@tuanz.org.nz. Alternatively you can...

Categories: Benchmarking | Events | Profile

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Migrants vital to filling skills gap in contact centres - TUANZ

Posted Thu 17 January 2008 @ 8:17 a.m. by Sarah

Should prospective migrants to New Zealand be considered favourably if they intend to seek employment in contact centres that operate in the ICT sector? TUANZ believes they should. CEO Ernie Newman has sent the following letter to the Immigration Department after a representative wrote to him asking for information about the need for migrant workers in helpdesk support roles: “I circulated your inquiry widely among employers in this specialist field. There has been a range of opinions expressed....

Categories: International | Recruitment and HR

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New Year’s Request – Strategies for Small Contact Centres

Posted Thu 17 January 2008 @ 8:11 a.m. by Sarah

Happy New Year. I’ve been back at the office for a couple of days and can report that planning for the Contact Centre Conference and Awards in April is well underway. Hopefully everyone got the postcard about the date change (April 23 and 24 at SKYCity in Auckland) which we sent out late last year. We’ve announced the keynote already, and over the next three months I'll blog about exciting new additions to the programme and let you know more about entering the awards. This...

Categories: Events | Leadership | Profile

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