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  • Megan Lacy appointed as new Contact Centre Committee Chair

    We're really pleased to announce that Megan Lacy, Contact Centre Manager for LIC, is our new TUANZ Contact Centre Commitee Chair. She has kindly agreed to introduce herself to Mouthpiece readers and to share her thoughts about the direction of both the committee and the contact centre profession:"For those of you who... >> more

    Categories: Events | Leadership | Profile

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  • Farewell to a fabulous Contact Centre Committee chair

     For the past two years Gay Reed-Barrance has led the TUANZ Contact Centre Committee, however due to a promotion at Amway she is moving to Australia next week. Her extensive knowledge and her passionate enthusiasm for both the Contact Centre profession and TUANZ will mean she will be sadly missed. On Wednesday TUANZ chief... >> more

    Categories: Profile

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  • Site visits return to Conference programme

    A popular feature of the TUANZ Contact Centre Conference in the past has been the organised visits to Auckland-based contact centres. We didn't run the tours last year, but there have been calls to bring them back for 2008.As always, we're open to the views of Mouthpiece readers. So if you there's a contact centre you'd like... >> more

    Categories: Benchmarking | Events | Profile

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