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Ma'as Salaama 2007

Posted Fri 21 December 2007 @ 9:19 a.m. by Sarah

For those of you wondering, Ma’as Salaama means goodbye in the version of Arabic spoken in Egypt. Or at least according to the website I just Googled it does. I thought it would be an appropriate way to sign off on the Mouthpiece blog for 2007 because the post about Vodafone outsourcing the pre-pay section of its contact centre to Egypt was one of the top five blogs for 2007.The metric I’ve chosen to assess blog popularity is the number of comments the post received. Scanning through all 106 posts...

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Keynote speaker for the TUANZ Contact Centre Conference 2008

Posted Thu 13 December 2007 @ 3:17 p.m. by Leah

We here at TUANZ are absolutely rapt that Kare Anderson, an Emmy-winning Wall Street Journalist turned author and speaker will be joining us down here in New Zealand in April next year. Excitement built throughout negotiations as we learnt the calibre of her clients, I mean how much bigger can you get than Google?Kare's the publisher of the international “Say It Better" E-Zine. She's the author of several books, including “Getting What You Want” (in 19 languages), “Resolving Conflict...

Categories: Events | International | Leadership

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TUANZ Contact Centre Committee announced

Posted Thu 13 December 2007 @ 10:57 a.m. by Sarah

The members of the Contact Centre Committee for 2008 have been confirmed by the TUANZ Board and are as follows: Chair - Gay Reed Barrance, Amway Paul Eastwood, Coca Cola Amatil Garry Jones, iiNet Megan Lacey, LIC Bryan Middleton, NZ Post Giles Potter, Great Outcomes Anne Withington, TelstraClear At TUANZ we are looking forward to working with the new committee on the great line up of events planned for the contact centre profession in 2008.

Categories: Events | Leadership

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