TUANZ - Telecomunications Users Association Of New Zealand

TUANZ - Telecommunications Users Association of New Zealand

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Members Needed for TUANZ Contact Centre Committee

Posted Mon 26 November 2007 @ 8:50 a.m. by Ernie

The time has come to refresh the TUANZ Contact Centtre Committee, so if you are interested in making a contribution now's the moment.The Committee's terms of reference are: To provide ongoing guidance to staff on appropriate programmes for Contact Centre professionals among the membership, and administration and judging of the TUANZ Contact Centre Awards. To recommend to the Chief Executive or Board of TUANZ any other specifically contact centre-related activities in which the Committee would...

Categories: Leadership | Lifestyle | Profile | Recruitment and HR

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Manawatu Awards a glittering affair

Posted Tue 20 November 2007 @ 9:48 a.m. by Sarah

I was lucky enough to be invited to the Manawatu Contact Centre Awards in Palmerston North on Friday night. There were more than 350 people in the room and everyone looked gorgeous (well it is the Contact Centre industry!). Actor Shane Cortese (of Shortland Street, Dancing with the Stars and Outrageous Fortune fame) was the MC. A Palmerston North old boy, he proved a popular choice with the audience. TUANZ sponsored the Contact Centre Team Leader of the Year Award, which was given to Christiana Pullen...

Categories: Events | Profile

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Wanted – one world-class, kick-*@#! speaker

Posted Wed 14 November 2007 @ 12:11 p.m. by Sarah

The theme for next year’s Contact Centre Conference on April 23 and 24 is Leadership – in the workplace and in the profession. How do you inspire loyalty, create the right culture, and be a mentor to your agents? We’re compiling a draft list of speakers and we’re on the look out for an international keynote. At TUANZ we’ve built the reputation of this conference on the world-class speakers we fly to New Zealand especially for the event. Speakers such as of Brad Cleveland from the US, author of...

Categories: Events | International | Leadership

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Proposed new labour law - are you on the case?

Posted Thu 8 November 2007 @ 9:01 a.m. by Ernie

Contact centre managers should be following with interest, and possibly concern, the government's planned Flexible Working Arrangements Bill. The DomPost this morning has good coverage.As a sector of the economy with a large, female-centric workforce, it seems to me that this will be one more headache contact centre managers can do without. As with so much law of this kind it seems to start from an assumption that employers are inflexible, draconian, and unwilling to cooperate with the reasonable...

Categories: Leadership | Lifestyle | Recruitment and HR

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