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TUANZ Contact Centre Conference & Awards 2008
Posted Tue 30 October 2007 @ 12:55 p.m. by Sarah Putt
We’ve had a flood of enquiries about the TUANZ Contact Centre Conference and Awards for 2008, from those who want to enter awards, attend the conference or sponsor in some form or another. So it’s about time we went public with the date and venue for next year.
The conference and awards will take place on Wednesday... >> more
Categories: Events
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CSRs working from home – whatever happened to that idea?
Posted Fri 19 October 2007 @ 9:15 a.m. by Sarah Putt
Stay-at-home agents have become a kind of holy grail in the contact centre sector. The idea that CSRs can be scattered around the country, taking and making phone calls via sophisticated VoIP connections that ensure they meet their KPIs is just, well, not happening.
We all know what the benefits of a remote agent are – lifestyle... >> more
Categories: International | Recruitment and HR | Technology
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India, the Philippines and now Eygpt
Posted Wed 10 October 2007 @ 9:53 a.m. by Sarah Putt
Vodafone is the latest telco to outsource part of its contact centre operation overseas. According to the NZ Herald, 200,000 calls from New Zealand prepay customers will soon be answered in Cairo. The tight labour market has apparently made it difficult for Vodafone NZ to recruit local staff to cope with a 35% increase... >> more
Categories: International | Leadership | Recruitment and HR