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The Conference - Personal "Bests"
Posted Fri 29 June 2007 @ 12:09 p.m. by Ernie Newman
It was a GREAT conference in my personal view. My job has me conferencing to excess so I know the excellent ones when I see one. The TUANZ 2007 Contact Centre Conference buzzed!There were parts I missed - the work of TUANZ has to go on alongside - but here are a few of my key insights:- Nancy Tichbon. She... >> more
Categories: Events | International | Leadership | Lifestyle | Recruitment and HR | Technology | Vendors
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Another great awards night
Posted Fri 29 June 2007 @ 11:26 a.m. by Sarah Putt
For those of you who partied hard at the TUANZ Contact Centre Awards, I hope the boss doesn’t work you too hard today! From the feedback the TUANZ team has received, it looks as if another great night was had by all.
Highlights for me were the fabulous Jackie Clarke (who is now my favourite diva from Gisborne), the bopping... >> more
Categories: Events
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Respond to the blogs
Posted Thu 28 June 2007 @ 5:19 p.m. by Sarah Putt
That you can’t afford to ignore online commentary about your company, or its products, was the message Dell Asia Pacific and Japan VP director of customer experience Justin O’Sullivan shared with delegates at the TUANZ Contact Centre Conference today.The multinational company experienced a serious dip in customer relations in... >> more
Categories: International | Profile | Technology