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  • No clucking call centres

    Contact centres get a bad rap in Europe, with the public’s attitude summed up by the advert on the side of a London bus for an insurance product which guaranteed ‘No Clucking Call Centres’. Negative press is just one of the many subjects under discussion at the inaugural Contact Centre Global Forum, which Paul Goode from Datacraft... >> more

    Categories: International

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  • Benchmarkers to be ranked

    Information on benchmarking services is one of the most popular requests that TUANZ receives. So the contact centre committee decided it was time we benchmarked the benchmarkers.We’ve assembled a list of seven companies based in New Zealand and Australia that offer benchmarking services locally. If any companies have been left... >> more

    Categories: Benchmarking

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  • Leeds City Council, UK

    Datacraft’s Paul Goode is taking a group of New Zealand managers to the Contact Centre Global Forum in France. On their way to Cannes they are calling in at centres in the UK and Europe. In the following post Goode describes their visit to the Leeds City Council, located in the north of England. I am writing this... >> more

    Categories: International | Profile

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