A new way to audit your Centre?
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Posted Thu 4 December 2008 @ 4:37 p.m. by Megan Lacy
Curiosity got the better of me this week, and I had to find out what this new contact centre audit tool was all about. New Zealand based business Customer Services Audit are promoting their new Snapshotz software that is specifically design for contact centres.
How do you benchmark your Contact Centre and/or perform a full audit on all areas? From my perspective, I had barriers that were time, effort and price. Enter Snapshotz, what can it do? Does this software cover all areas of a contact centre business, what reporting can it provide, and is it contact centre manager friendly?
I found the website has some interesting articles but I recommend trying the online sample questions to get a feel of what is available with this software if you are curious like me.
Overall, it’s great to see software available for contact centres that’s local. Check out their website www.customerservicesaudit.com/
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