TUANZ member survey – benchmarking services
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Posted Wed 23 May 2007 @ 1:55 p.m. by Sarah Putt
Results from the membership survey TUANZ conducted this month on the usefulness of benchmarking services for contact centres has produced some interesting results.
The areas where the services appear particularly strong is in providing information on performance measures and comparisons with other contact centres in the same industry. Areas that aren't being covered as well are technology, financial management and comparisons with contact centres in the global marketplace.
The survey ran from May 8 – 19 and TUANZ received 70 replies from 63 organisations which included councils, telcos, manufacturing and retail companies, financial and educational institutions.
Read more about the survey here.
Categories: Benchmarking