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"Mouthpiece" in mothballs
Posted Fri 26 February 2010 @ 12:31 p.m. by Ernie Newman
Everything has its day. "Mouthpiece" is no exception.For several years its been a popular resource for contact centre professionals up and down new Zealand. But since the recession, things have changed dramatically in the contact centre arena. We've seen a decline in visitor numbers to this part of our site, while... >> more
Categories: Benchmarking | Events | International | Leadership | Lifestyle | Profile | Recruitment and HR | Technology | Vendors
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Telecom's customer service technology
Posted Thu 19 November 2009 @ 2:15 p.m. by Megan Lacy
Telecom is getting ready to implement its new NGT (Next Generation Telecom) customer service technologies – it sounds like overdue good news.
What does it all mean? For the contact centre staff, I believe it will speed up their resolution time with customers, as they will have a newer, faster, more customer-friendly system... >> more
Categories: Profile | Technology | Vendors
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Avaya to buy Nortel enterprise unit
Posted Thu 24 September 2009 @ 4:52 p.m. by Louis van Wyk
by Megan LacyAvaya has won a bid to purchase Nortel's Enterprise Solutions Business.Avaya is expected to pay $900 million for the business unit once the deal gets approved in the US, according to an announcement made last week.For now it means business as usual for Nortel New Zealand. For customers this agreement promises to... >> more
Categories: International | Technology | Vendors