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  • All good things must come to an end

    As a follow on from Ernie’s blog today, all good things must come to an end. So it is with sadness that I sign off with TUANZ for now.  It’s been wonderful to be part of a hard working team for the last 18 months. I’m sure everyone agrees that the contact centre conferences and awards were second to none over the years. ... >> more

    Categories: Profile

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  • "Mouthpiece" in mothballs

    Ernie Newman

    Everything has its day. "Mouthpiece" is no exception.For several years its been a popular resource for contact centre professionals up and down new Zealand. But since the recession, things have changed dramatically in the contact centre arena. We've seen a decline in visitor numbers to this part of our site, while... >> more

    Categories: Benchmarking | Events | International | Leadership | Lifestyle | Profile | Recruitment and HR | Technology | Vendors

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  • Welcome to 2010...finally

    The New Year has finally arrived and we all agree it was well over due, 2009 is nothing but a distant memory.  What I can’t believe is that it’s February and now the hot cross buns are in the shops so if we don’t watch out, the year will fly past. As with every New Year, many managers will be completing or have completed... >> more

    Categories: Leadership | Lifestyle

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