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Posted Thu 31 July 2008 @ 8:07 p.m. by Sarah Putt

Welcome to the new Contact Centre Section.

Check out the latest features, including a Resource Kit for managers and team leaders.

Let us know what you think/wish to add/like/don't like about it.

You can leave a comment below or email info@tuanz.org.nz

Look forward to your feedback.

Return to the Contact Centres Section here...>

Categories: Feedback

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2 comments

  • Wendy says:

    I'd like to see something on Speech Recognition Software - particularly from the customer's perspective. Are there any useful surveys on the web?

    Added: 4 August 2008, 12:21 p.m. Flag as Spam  |  Flag as Offensive

  • Grant Casci - TeleConsultants says:

    Hi Wendy, I came across a short article at CustomerThink.com that might suit you. Titled "Self Service Customers are choosing Speech Recognition". http://www.customerthink.com/article/self_service_customers_are_choosing_speech

    Hope it helps

    Added: 15 August 2008, 9:12 a.m. Flag as Spam  |  Flag as Offensive
  • Comments are now closed